TechCrunch reports United Airlines will block AI agents from booking flights

TechCrunch reported that United Airlines said it will restrict AI agents and personal assistants from booking flights or managing reservations on customers’ behalf. The airline cited cybersecurity risks from shared credentials, including exposure of sensitive information and unintended purchases or MileagePlus mile usage. It also said automated tools could conflict with federal aviation rules that require a human to complete certain check-in confirmations. United said the restrictions will apply across its digital platforms and also through travel agencies and aggregators.